Sky Solutions serves as a key Pega technical implementer for the IRS Enterprise Case Management (ECM) program. Utilizing the SAFe Agile methodology and Pegasystems best practices, we deliver solutions with product guidance, requirement review, and Pega functional leadership.
Goal
The ECM Solution Integration Services (SIS) project aims to modernize and streamline IRS case management processes. By leveraging Pega capabilities, Sky Solutions enhances operational efficiency, data accuracy, and compliance with federal standards.
Challenge
The IRS’ legacy case management systems were fragmented, redundant, and expensive to maintain, causing inefficiencies and data inconsistencies. The IRS needed a modern, integrated solution to manage cases effectively across its various lines of business.
Solution
Sky Solutions tackled the pain points by:
Using SAFe Agile methodology for timely and efficient delivery
Clarifying requirements in real time to ensure an inclusive, pre-implementation design
Applying Pegasystems best practices to optimize performance and functionality
Aligning the solution with IRS strategic goals through product guidance
Ensuring compliance with standards by defining and reviewing requirements
Providing Pega functional leadership to drive project success
Automating data inconsistency resolution to eliminate end-user intervention
Leveraging automation to identify and remedy data inconsistencies to remove end user intervention.
Technologies/Methodologies
Pega platform
Low-code/No-Code
Agile
Outcome
The successful implementation of the ECM SIS project resulted in significant improvements in the IRS case management processes. Key outcomes include:
Increased operational efficiency with reduced processing times
Improved data accuracy and decision-making capabilities
Greater compliance with federal IT standards
Streamlined interdepartmental communication and collaboration
A scalable, secure IT infrastructure supporting growth and innovation
Automated data comparisons to resolve inconsistencies before case closure or reassignment
Scaled PEGA DCO sessions, minimizing scope creep and ensuring customer-aligned, transparent design during the Design phase
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