Sky Solutions is a key Pega technical implementer for the IRS Enterprise Case Management (ECM) program. Our role involves developing solutions using the SAFe agile methodology and implementing best practices related to Pegasystems. We provide comprehensive support, including product guidance, requirement definition and review, and Pega product functional leadership.
Goal
The primary goal of the ECM Solution Integration Services (SIS) project is to streamline and modernize the IRS’s case management processes. By leveraging Pega’s capabilities, Sky Solutions aims to enhance operational efficiency, improve data accuracy, and ensure compliance with federal standards.
Challenge
Before the implementation of the ECM SIS project, the IRS faced significant challenges with its legacy case management systems. These systems were fragmented, redundant, and costly to maintain, leading to inefficiencies and data inconsistencies. The IRS needed a modern, integrated solution to manage cases effectively across its various lines of business.
Solution
Sky Solutions addressed these challenges by:
Developing applications using the SAFe agile methodology to ensure timely and efficient delivery.
Clarifying requirements in real time to ensure an inclusive design before implementation began.
Implementing best practices for Pegasystems to optimize performance and functionality.
Implementing best practices for Pegasystems to optimize performance and functionality.
Providing product guidance to align the solution with the IRS’s strategic goals.
Defining and reviewing requirements to ensure the solution meets all necessary standards.
Offering Pega product functional leadership to drive the project’s success.
Leveraging automation to identify and remedy data inconsistencies to remove end user intervention.
Technologies/Methodologies
Pega platform
Low-code/No-Code
Agile
Outcome
The successful implementation of the ECM SIS project resulted in significant improvements in the IRS’s case management processes. Key outcomes include:
Enhanced operational efficiency and reduced processing times.
Improved data accuracy and decision-making capabilities.
Increased compliance with federal IT management standards.
Streamlined communication and collaboration across departments.
A scalable and secure IT infrastructure that supports future growth and innovation.
Automated data comparisons before case closure or reassignment to address data inconsistencies.
Implementation of PEGA DCO sessions at scale with the IRS, reducing scope creep and ensuring an inclusive design that customers could see and agree upon during the Design phase.
Back to Success Stories