Sky Solutions supports digital transformation for a global nonprofit organization serving investment professionals worldwide. The company has customers, members and employees in several countries and relies on timely and relevant communication to those groups to ensure sustained revenue, market relevance and mission achievement. Marketing functions and capabilities are critical to this company’s global communication efforts.
This organization sought to consolidate all global marketing functions into one, low-code platform that would centralize all customer and member data, provide the capability to quickly and easily turn around new campaigns and update functionality without any hardcoding, and be able to easily integrate with various communication tools unique to certain countries. They hoped to fully integrate with the existing Salesforce CRM and seamlessly take advantage of benefits such as comprehensive marketing automation, multi-channel marketing, enhanced personalization, enhanced analytics and reporting, and both scalability and flexibility.
In turn, this would enable the organization to effectively communicate its refined offerings and pricing structure globally, leverage relevant customer data and automation, and maximize reach and impact to target customer and member groups to ensure both revenue and membership growth.
Existing marketing tools across the organization were fragmented, ungoverned and siloed within different groups. While the organization had committed to Salesforce as a primary platform and CRM, and while a few satellite offices in various countries had already started using Salesforce Marketing Cloud in a limited capacity, Marketo had been independently chosen previously by the US-based marketing team as the primary marketing tool to run campaigns and communicate with various member groups and customers. This created an environment with no single source of data, no unified global marketing function, no IT oversight, limited marketing capabilities and no ability to address global marketing demands and the unique and rapidly evolving challenges that exist across various countries and regions. Additionally, relying primarily on Marketo limited the ability of the company to fully leverage the broad platform and low-code benefits of Salesforce, which the company had committed to and invested in to support other critical functions.
As many companies experienced when the pandemic hit, this organization soon realized a significant drop in revenue and membership which forced a reevaluation of their business model, offerings and pricing structure. Being able to quickly communicate these changes to their global customers and member base soon became critical, but they realized that Marketo alone was incapable of addressing these marketing needs.
Sky Solutions migrated all marketing functions from Marketo to Salesforce Marketing Cloud and trained all marketing stakeholders on how to optimally execute on the platform. This in turn enabled the client to utilize the platform migration as an opportunity to unpack and restack strategically, to reengineer existing processes and create new opportunities for process optimization, to optimize architecture and integrations, to build a solid Salesforce Marketing Cloud foundation for marketing and IT teams, and to take the platform forward with minimal reliance on the Sky team.
Sky Solutions additionally built a robust preference center that syncs global subscriber preferences across Salesforce CRM, Marketing Cloud and the client’s Data Lake, and created multiple marketing cloud journeys and automation to drive and accelerate marketing goals for subscriber nurture, awareness and conversion goals. This solution was further extended to omnichannel by adding WhatsApp as a communications channel for global audiences.
The client was able to achieve the following outcomes:
Sky Solutions is a Digital-First enablement partner that believes in using a human-centered approach to address the most complex and rapidly evolving business process challenges facing public sector clients. Our core capabilities include Low-Code / No-Code Development, Cloud Services, Digital Process Automation & Robotics Process Automation (DPA/RPA), Human Centered Design (HCD), Artificial Intelligence & Machine Learning Services (AI / ML), and Agile DevSecOps. Additionally, we’re partnered with several leading-edge Business Process Management (BPM), Automation, and Low-Code Platforms. For more information on how Sky Solutions is helping to enable the Digital-First enterprise, visit www.skysolutions.com. Follow Sky’s LinkedIn for news and updates.
PR Contact: marketing@skysolutions.com
